Examine the five Walt Disney inspired strategies for peak organizational performance—Purpose, Priorities, People, Platform, Process—and learn how Walt Disney applied each of them to his theme park business. Then discover specific tactics for applying all five to your organization’s business and training needs. 

Everything Walt Disney touched seemed magical. It wasn’t. It was method. Learn the method and you can make your own magic. That method is based on five leadership, customer and ‘castomer℠’ performance strategies that deliver a single purpose-focused outcome.

In this insightful and engaging presentation, 25-year Walt Disney World veteran Lenn Millbower shares the ways in which the following five strategies were, and are, trained, coached, rewarded and enhanced at every level within the Disney parks organization.

Objectives:

• Discover how a single unifying goal delivers role function clarity to team members at all levels of the organization.
• Explore the operating and behavior filters that identify the expected behavior and operating behaviors expected of all personnel. 
• Examine how leader treatment of castomers℠ determines castomer treatment of customers and results in increased business profit. 
• Identify environmental and performance staging elements that align the experience into an emotive, engaging whole.
• Determine how a relentless plussing process improves performance for maximum results.

Lenn Millbower, the Mouse Man™ and author of the just-published Care Like a Mouse: The Key to Delivering Disney Quality Service, teaches Walt Disney inspired customer service, leadership and presentation skills methods. Lenn saw those methods up close. He spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney's Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment. He will inspire you to create your own magic. Give it a shake and watch that magic will take!