Why Today’s Workplace Must Embrace the
Consumerization of Learning


Yvonne chen
Director of Learning Strategy, Udemy for Business
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The market is changing fast, and jobs are being reinvented every 3-5 years. The problem is, we can’t go back to school every 3-5 years because it’s time consuming and expensive. Combined with people’s changing workplace expectations, we find ourselves in a new working world with a different set of employee engagement challenges.

The solution to all these challenges is to consumerize learning at work. Why? Your training solution should operate at a higher level. Your employees expect the best user experience from their favorite personal apps in their daily lives, and the technology expectation at work should be no different. People want an intuitive and engaging learning experience, so that they can acquire new skills at their moment of need. This is what consumerizing learning is able to achieve. In order to succeed at developing and retaining the best talent, organizations today must invest in consumer-first learning technology that keeps up with changes in the market, and keeps employees productive and happy.

Key Takeaways:
  • Why learning is being consumerized and what you can do to manage it
  • The key changes in learner behavior and the learning landscape
  • What it means to offer a consumer-first learning solution

About Yvonne Chen

Yvonne Chen brings 10+ years of product and marketing experience to Udemy for Business. She cares deeply about spurring online learning and development for an organization's most important asset - its employees. Previously, Yvonne led Product Marketing and Strategy for Localytics, a leading mobile app marketing and analytics software company based in Boston. Prior to Localytics, Yvonne led Product Marketing for Facebook Pages and Facebook Ads, as well as led and revamped Facebook’s B2B sales training and development program. Before that, Yvonne worked in operations roles at Google and managed a business call center for AT&T as a Sales Coach Manager.

Yvonne holds a BS in Business Administration from UC Berkeley's Haas School of Business and an MBA from Harvard Business School.

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