BizLibrary Video Lessons - 75 Videos

Asset thumbnail   75 video lessons
    Biz Library Videos
Planning and Scheduling for Results
Jan Durrans shares her strategies for being organized and achieving results in several key ways, including: committing to a regular written plan, chunking down projects, regular review and accountability, discipline and mindset for success and more! This is part of the Powerful Leaders & Positive Culture programs, which includes 8 insightful videos to inspire leaders to achieve best practice with their people. These programs are part of the larger Insights and Strategies Series, in which Psychologist Eve Ash talks with leading business professionals who have learned powerful lessons and share their experiences and strategies to achieve best practice.
View
The Case for Change
Welcome to the topic of Mastering Change meant to teach you how to face and embrace change! This video lesson, ‘The Case for Change,’ highlights the pervasiveness of change by describing several changes occurring in the world today. It also explains the three ways to respond to change and how an organization should deal with each type. Ultimately, learners will come to understand that change is neither good nor bad—it just is!
View
The New Realities of Change
Welcome to the Make Change Work™ series, written and presented by business performance veteran and award-winning author, Randy Pennington. This 10-part video series presents real ideas for thriving in a world of constant change. It is a guide to help you design and implement a strategy for leading change and delivering meaningful business results. This is the second video and discusses how those who thrive will prove their value by continually being faster, better, cheaper, and friendlier. The series list is included as a reference to the suggested viewing order.
View
Anti-Harassment: Chapter 5 - Employer/Employee Responsibilities
This is Anti-Harassment Chapter 5 of 8 by Informed Workplace. Chapter 5 is pretty straight forward.  When is an employer liable for harassment and discrimination and what are their responsibilities to employees once they have knowledge of such speech or conduct?  Knowledge on the part of the employer, as we will discuss, is crucial.  We will also discuss what to do if and when you believe you are the victim of harassment or discrimination, or retaliation; who to complain to, when and how. And, what happens if you don’t complain? 
View
Sexual Harassment — the "TAKEAWAY" for Managers™
Sexual Harassment — the "TAKEAWAY" for Managers™ is a conversational, easy-to-use program for managers that defines sexual harassment according to the law and explains why it’s important to take a proactive approach to this serious problem. This concise program is both comprehensive and simple to understand, with short vignettes that illustrate and dramatize the material presented. The 12-minute program focuses on four key learning points and their “takeaways,” or sentence-long summations, to help managers prevent, identify, document, and stop sexual harassment in the workplace. The program explains the difference between quid pro quo and hostile work environment harassment, and the importance of good documentation to protect organizations and managers from legal liability. Sexual Harassment — the "TAKEAWAY" for Managers™ is a stand-alone program, which may also be used in conjunction with the rest of the series The “TAKEAWAY” for Managers™: Discipline, Documentation, & Termination ; “Can I Ask That?” Legal Interviewing; FMLA in a Nutshell; Diversity, Respect, & Legal Compliance; and ADA in a Nutshell
View
Diversity, Respect, & Legal Compliance — the "TAKEAWAY" for Managers™
Diversity, Respect, & Legal Compliance — the "TAKEAWAY" for Managers™ is a conversational, easy-to-use program for managers that explains the importance of a diverse and respectful workplace. This concise program is both comprehensive and simple to understand, with short vignettes that illustrate and dramatize the material presented. This 9-minute program concentrates on four key learning points and their “takeaways,” or sentence-long summations, to help managers foster an inclusive, professional environment and encourages sensitivity toward and appreciation of cultural differences, while stressing the importance of focusing on commonalities. The program contains suggestions for putting Diversity in Action to work for you. Diversity, Respect, & Legal Compliance — the "TAKEAWAY" for Managers™ is a stand-alone program, which may also be used in conjunction with the rest of the series The “TAKEAWAY” for Managers™: FMLA in a Nutshell; “Can I Ask That?” Legal Interviewing; ADA in a Nutshell; Discipline, Documentation, & Termination; and Sexual Harassment.
View
Organizing the Performance Appraisal Process and Conducting Appraisal Interviews
Planning for performance appraisals will greatly increase their success in your organization. This course goes through the steps involved in preparing for a performance review and discusses proper technique for actually conducting the performance review for maximum benefit.
View
Designing a Performance Appraisal System
This course will walk you through the steps of designing a performance appraisal system. We'll talk about determining how often appraisals should be given, whether or not pay increases should be linked to the system, and deciding who should actually give the appraisals.
View
Determine the Competencies Required
Welcome to the Interviewing Process video series. This is the third video lesson in a series of seven and discusses how to look for qualified, competent employees and how to distinguish different character traits. When organizations decide to reject a prospective employee, it’s not always because the applicant was the wrong person. Sometimes it’s because it was a bad interview. As a result, managers and supervisors who don’t know how to conduct good interviews, often miss out on hiring quality employees. This video series will help you put a solid process in place and will allow you to provide the best interview for not just the potential employee or yourself, but for your company as a whole. It will be meaningful for new and existing supervisors, managers, and general HR staff.
View
Onboarding: Why You Should Care
Onboarding is a crucial part of training for new hires. In this course, Talya Bauer reviews the definition of onboarding, touches on the distinction between socialization and onboarding, and presents some of the evidence of how and why onboarding matters.
View
Speed Up Training "Time to Market"
Welcome to the 4th video in our Advanced Train the Trainer series. The series is designed to help experienced trainers improve the impact of their work and is divided into four sets of programs: Training Management, Research, Content Development and Delivering Training. This video is part of the Training Management programs and discusses the importance providing your management with a competitive time-to-market of information and skills.
View
Office Safety
MARCOM's Office Safety program shows employees what hazards exist in office environments, and how important it is to use good safety practices as they go about their work. Office employees frequently have the feeling that since they don't work out on a plant floor safety isn't important in their jobs. Yet accidents and injuries in the office account for thousands of hours of lost time, and millions of dollars in Workers' Compensation and medical costs. This video also includes information on safety awareness, proper lifting, safety housekeeping, slips, trips & falls, electrical safety, and more.
View
Congratulations, You're a Supervisor! (Part 1 of 12)
Welcome to the 1st video of 12 in the Supervisor Fundamentals series! Whether you’re in retail, healthcare, manufacturing, financial services or any other industry, these video lessons will help quickly get you up to speed on your two primary tasks as a supervisor: Creating a high-performance team and a great place for your team to work. Whether your new, recently promoted, or you simply never got the basic training, you have all kinds of opportunities for personal and career growth. This video lesson covers what to do in the beginning stages of this important transition into the supervisor role!
View
Fixing the Dysfunction
This video is part of the Mistakes Leaders Make series. In a previous program, we talked about signs of dysfunction within a company. Maybe some of them applied to your business. In this program, we’ll walk through some ways to fix the problems and discuss how to implement new solutions. (part two of four)
View
Would I Follow Me?
'Would I Follow Me?' demonstrates one leader's behavior and the results in two different situations: first as a newly appointed leader, and then later after he has learned a few lessons about leadership. Viewers will learn effective leadership behaviors and appreciate the impact those behaviors have on the success of their work group.
View
Superior Leadership Episode 1: The Little Things ARE the Big Things
This video is part of the Superior Leadership series, Part 1: Bringing out the Best in Your Leadership. Leadership is a skill - and like any other skill, you’ll get worse if you don’t practice (which is why your 3-point shot is probably pretty bad).  Our Superior Leadership series will give you the reinforcement to become an even better leader than you already are - and you’re going to like this more than any leadership training you’ve ever experienced.  That’s a fact.
View
Manager: Leading Accountable Teams
Welcome to the Accountability programs. This is the fifth and final video of this program and is designed to help you with the transformation of accountability and how organizational success is improved when everybody takes ownership. Things like inefficiencies, rework, defective products, misunderstandings, or theft, happen because there’s no one taking responsibility to fix them. This five-part program will help leaders run the company in accordance with standards for performance excellence and help employees do the right thing, the right way, every time, all the time. This video is designed for managers, but individual contributors at any level will gain value from the content. The program list is included as a reference to the recommended viewing order.
View
Coaching Others to a Higher Performance
Welcome to our Advanced Supervisor series on Coaching. Formalized coaching is one of the most powerful ways to achieve true “transfer of learning” from any development activities.  In this series, we’ll show you how to use a formalized coaching process.  This is the first video in a series of seven and is designed to help you coach people the way THEY NEED to be coached, depend
View
Customer Service Gone Viral
You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying decisions based on what they see online.  This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.   "Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs.  Each problem in the video is followed by a practical, real world solution.
View
Customer Lifetime Value
Welcome to the Fundamentals of Customer Service version of the Performance Excellence video series. This is the tenth video lesson in a series of 11 and discusses how the small choices you make now could potentially cost you a lot of money down the road and how keeping customers coming back is extremely important to your success. You have to be continually creating and reinforcing a reputation in your community and in the industry, while internally, you want to be a great department, and have everyone in your organization, and within your extended enterprise of vendors and partners, know that you deliver great service. This series will help you provide the best service possible whether you are a supplier, or a customer.
View
Writing Sales Proposals
Welcome to our Territory Development series. In this course, we focus on Sales Communication. Within your sales role you will be presented with the task of submitting proposals to your client. This can happen several ways.
View
Types of Work Teams
There are several types of teams in Project Management. Jeff Crow discusses different types of work groups and places them in five broad categories. He also details how these groups become one kind or another and their relative strengths and weaknesses.
View
Prioritize Your Tasks
Welcome to our Time Management series. This is the fourth video in a series of eight and covers how to prioritize your time by combining the urgency and importance of each individual task. You only have a finite amount of time to spend in your life so you need to ask yourself, how am I going to use the time that I have? This eight-part series will get you to stop procrastinating, help you create plans and inspire you to implement your plans for productivity. So are you going to make things happen, or are you going to watch things happen? The series list is included as a reference to the suggested viewing order.
View
Emergency Preparedness & Response - Concise
This video addresses topics that include general safety knowledge employees should have in preparation for emergencies, fire response, attending to sick or injured co-workers, responding to chemical spills, releases and exposures, severe weather preparation and response and staying safe during earthquakes. This program is also available in Spanish.
View
Displaying 25 - 48 of 75 total records