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DO YOU WANT TO DEVELOP A BEST-IN-CLASS SALES FORCE? Frontline sales management is one of the most challenging jobs in business today. There's constant chaos that distracts managers from the important work of being a sales coach.  In this ebook, we provide simple yet highly-effective methods for getting the most out of your sales talent. At the end, you’ll have what you need to follow a proven-effective path to develop sales coaching excellence, and as a result, develop a best-in-class sales force. Click below to download this ebook.
Congratulations on your new position! Being a manager is an exciting, rewarding, and challenging experience. While you're excited about your new role, you're also probably nervous.  It's normal to be nervous. After all, you have a lot on your plate as a manager. On top of your own work, you might also be responsible for providing feedback, delegating tasks, managing former co-workers or friends, cultivating employee engagement, and motivating employees.  Relationship management is the primary focus of your new role. Developing your emotional intelligence and working on skills like empathy, organizational awareness, emotional self-control, leadership, and strategic thinking are crucial to becoming a successful manager. Many of these responsibilities might be new for you. So how should you get ready for this position? Cultivating the right mindset is a great place to start. You can also think through possible challenging scenarios and put some solutions down on paper. The New Manager Playbook is full of actionable advice like this to help you start thinking like a manager.  In this eBook, you'll find:  How to cultivate the right mindset for your new position Essential skills of a successful manager  The most common challenges new managers face and how to overcome them Strategies to combat doubts or concerns about yourself Prompts to help find solutions in challenging situations
We're experiencing the biggest talent shortage since 2007, and businesses feel more pressure than ever to improve learning programs. It’s easy to feel overwhelmed by the idea of creating a more evolved learning program. It’s easier still to revert back to tried and true (and often tired) training content. But as someone who contributes to growing and retaining top talent, you can lean into this opportunity to inspire and champion innovation across your organization. In this eBook, we cover three steps to building a modern workforce through learning:   STEP 1: Increase access to essential, high-value skills for work and life  STEP 2: Focus on skills that inspire people and drive business forward STEP 3: Design reporting that captures tangible benefits of your learning programs Download today, it could change the way you think about developing your workforce.  Click below to download this eBook.
Why involve your SMEs and leaders? In doing our work of implementing Microlearning, we often have to design creative ways to help our clients easily understand the process. One of the best approaches is to involve SMEs, stakeholders and leaders. Encourage them to visualize and brainstorm decision-making points. When they are involved, they provide valuable guidance and experience the process as well. They feel and visualize the ideas. The 23 models and post-it notes brainstorming makes the process both educational and well thought out. When team members meet to discuss plans, problems and solutions, they can refer to the 23 models as a possible source of solutions.  Click below to download this white paper.  
Here are 10 Big Impact Areas for Microlearning. Click below to download the white paper.
This ebook addresses how to approach the dramatic changes involved in moving to a digital workplace, using cloud-based applications and document management. As Millennials flow into the workplace with their technological savvy, we’re going to continue to experience the drive toward more virtual workplaces. This ebook covers issues around virtual leadership, digital communication practices, and how to resolve conflict often emerge in these disconnected settings. Click below to download this eBook.
If you ask your executives what your organization's most valuable asset is, their response will probably be "Our people, of course!". And yet, when an opportunity to invest in leading talent programs presents itself, that level of enthusiasm seems to suddenly disappear. Womp-womp. Many C-suites still see learning and development as cost burdens, even though improved talent management strategies have been shown to drive growth in revenue time and time again. This eBook will equip you with winning strategies to get the leadership buy-in you need and elevate the role of talent management in your organization. Click below to download the Making the Business Case for Talent Management eBook! It's everything you need to get executive buy-in and ongoing support for your proposed talent initiatives.
At a time when financial capital is cheap and readily available, but human capital isn’t, there’s an urgency to increase Employee Lifetime Value. But to do that, we have to understand the employee journey.  In this ebook you will learn:  The fundamental elements of the employee journey The building blocks of employee success How to diagnose disengagement How to detect emotional distancing How to architect intervention opportunities Click below to download this eBook.
Accessibility is becoming ever more important to organizations seeking to make all learning accessible and those who want to manage risk through compliance and even where 508 compliance isn't required, through best practices in instructional and training videos.   Click below to download this excellent resources, attend the webinar and watch for the companion piece in your InBox soon, "Beginner's Guide to Captions for Training Videos"
As technology continues to advance, video accessibility will become more and more important - both in terms of legal requirements and the needs of our world.  Captions have become much more ubiquitous with the growth of online video. Laws continue to close the accessibility gap by requiring captioning in more places where video is found, but people are also starting to appreciate the universal benefits of transcription and captioning.  As video continues to dominate the web and other public spaces, captioning will become less of an afterthought and more of a necessity in an increasingly accessible world. Download this Guide for an excellent introduction to captioning (vs subtitles) their importance to learners and even their role in risk management (see pages start on #24!).
Video is increasingly the tool by which businesses communicate and share valuable information. As organizations continue to find new value in video - creating online training videos, streaming live executive broadcasts, webcasting events, and offering on-demand presentations and product demos - the question of where to keep all this video has become critical. Often this question comes down to two hosting options - video sharing sites like custom YouTube channels, or "the corporate YouTube" video content management system. Each option has its pros and cons, which are discussed in this paper.   Click below to download this white paper.
Bringing Everything into View As today’s organizations stare down the challenges of ever-increasing compliance regulations, unpredictable turnover, and rapidly expanding cultural and learning style changes among employees, companies are looking for new ways to automate and scale their training efforts. More and more, they’re finding that help in video. Adaptable to both formal and informal learning needs, video overcomes today’s most common training challenges. It helps instructors increase training quality, speed and effectiveness — all while significantly lowering program costs. But of course, today’s learning and development professionals already understand the potential that technology can offer in the modern training environment. Their real challenge? Convincing their organizations to do more. In this paper, we help L&D practitioners tackle that challenge head-on, including: • 5 benefits that help convince your decision makers to use video in more ways • 14 ideas for supporting and scaling formal and informal learning with video • 1 technology — the video platform — that simplifies the use of video for L&D  Video training is no longer a novel idea. It’s the new normal. Make sure your organization isn’t missing out. Click below to download this White paper.
It’s common for venues to claim to be one-size-fits-all, but most are equipped for one type of event and ill-suited for others. So how do you find the ideal venue for your group’s needs? To help you navigate the labyrinth of offerings, the expert planning team at The National Conference Center has put together a comprehensive list of key factors any planner should consider when selecting a venue for a meeting, training or event. Click below to download this White paper.
As a training program manager, you likely spend a significant amount of time thinking about how to increase employee participation to ensure impact, value, and return on investment. Check out BizLibrary's "A Reason For Learning Every Season" resource to foster marketing & awareness for learning and development, so you can help your people take it upon themselves to learn something new and improve efficiency. Click below to download this White paper.
FASCINATING INTERVIEWS BY KELLY LEONARD, EXECUTIVE DIRECTOR, INSIGHTS & APPLIED IMPROVISATION AT SECOND CITY WORKS There is a growing amount of evidence that shows how our own expertise can become a trap. We become accustomed to our success and patterns and this leaves us, sometimes, unprepared for change. There is also evidence that when you expose yourself to new thinking, new ideas and new perspectives, you are making yourself more change-ready. These interviews will give you some unique and unusual insights across a variety of fields and experiences. A mixture of academics, executives, artists and thought leaders whose combined wisdom will give you some practical information that you can parlay into your own working lives. Enjoy! - KELLY LEONARD, Executive Director, Insights & Applied Improvisation at Second City Works
Sales is in an effectiveness crisis, with 47% of sales professionals failing (according to CSO Insights studies). It's easy to blame outside factors. But the truth is, if we're going to turn sales performance around, we have to take a good, hard look at sales process.  To achieve consistent results, your sales team needs an actionable and measurable sales process consisting of your best practices. It needs to be repeatable and easy to follow. Download this white paper to: Learn why mapping out a formalized sales process is worth the effort. Get practical guidance on how to do it successfully. Learn how technology makes effective execution achievable for any sales organization. See inside an organization that increased their profit margin by 50% by better executing their sales strategy.
The training industry is one that sees changes in methodology and technology constantly. Some organizations are quick to pick up on new trends and try them out, while others prefer to wait and see which ones survive the test of time and prove their value. In this BizLibrary ebook, we’ll look at some of the top trends that are continuing to prove important for workplace learning, along with those that have a lot of potential to impact the way we train through 2018 and beyond. Click below to download this eBook.
Company experts are retiring at a record pace. Read this excerpt to learn some tips on how to best capture and share their knowledge.
How investing in human and creative skills drive your business forward In-demand skills are evolving more quickly than we can keep up. Baseline skills—such as communication, problem solving and creativity—already represent one in three skills requested in job descriptions, and by the year 2020, more than one third of core skillsets will be made up of skills not considered crucial to the job today. Use this resource as a starting point to develop innovative, creative and productive teams that push your business forward. Click below to download this White paper.
A New Look at Sales Onboarding Sales organizations onboard new employees differently now than they did just five years ago. This transition to modern learning practices reflects exciting new opportunities for today’s professionals in Sales Enablement and Training as well as Learning and Development to transform onboarding into an organizational capability that drives growth. We’ve helped over a hundred organizations build out successful modern onboarding programs and gained perspective on themes that consistently emerge among top performers. We’ll illustrate these throughout this guide while giving you tactical recommendations for driving better and faster onboarding today Click below to download this White paper.
Does your onboarding process create positive first impressions that set up new employees for success in their roles, or is it simply a list of items to check off and call it done?  This ebook will take you through seven aspects of the recruiting and onboarding process, teach you how to connect with your employees starting on the first day and discover where to automate the process so you can focus on making a new hire's experience personable and engaging.  Click below to download this eBook.
chapter 1 The Truth There seems to be some perverse human characteristic that likes to make easy things difficult. —Warren Buffett, most Successful Investor of the 20th Century THE STAKES ARE HIGH. You are the coach of a five-man basketball team battling against another team. But this isn’t just any game. It’s the Olympics and it’s all for the glory. You are leading the team who is gunning for Gold in the men’s basketball final. hundreds of thousands of sports fanatics—representing virtually every country in the world—hover above their colorful stadium seats shouting with all their might in the hopes of inspiring your team to victory. You are about to begin the fight of your life … battling for the title of "best in the world." As the ball is tossed in the air at center court, one of your star players grabs it and races down the wooden planks as fast as he can, gunning for the competitor’s net. Just imagine, three of your five starting players are standing at center court waving to their family and friends in the stands. Your final starting player is watching ESPN SportsCenter on a TV in the locker room as he sips lime green Gatorade and roots for the opposing team. Is it real? Absolutely! Leaders, this is your workforce today. Click below to download this book chapter.
Soft skills play a key role in your sales reps' ability to successfully turn a prospect into a client. This ebook discusses how if your sales team can put themselves in their prospects shoes emotionally, they can overcome any objection thrown at them and close the sale. Click below to download this eBook.
As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, we’ve created a model that can effectively measure the impact of coaching on the bottom line. Download our paper to learn: How coaching ROI has been measured in the past, and why these methods are flawed Which inputs are factored into our ROI algorithm How we map the ROI of coaching to tangible business results
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