Recording Details

Creating Culture that Rocks


Jim Knight, CEO, Hospitality On Point


Recorded: Tuesday, November 12, 2013 

(60-Minute Session)




Session Description

This interactive session is effectively designed to highlight best practices to create, maintain, enhance or even revolutionize a company’s culture in all areas of the business.  Jim Knight, former Hard Rock Training executive and now Founder of Knight Speaker, will discuss key strategies to transform any organization’s culture, regardless of the current state of the state. 
Key concepts will include: a Definition of Culture (finally!), Hiring "Rock Stars", Brand Differentiation, Employee Engagement, Virtuous vs. Vicious Circles and Retention Strategies.  

The time allotted is chock-a-block full of visual slides, out-of-the-box thinking, quotes, industry statistics and case studies…all told through the spirit of Rock ‘n’ Roll.  If you’re a fan of unpredictability & thinking about things differently, come hear what all the noise is about.
Sponsored by


About Jim Knight

A Training & Development veteran for 30+ years, Jim Knight facilitates on a variety of interactive topics, including sessions around organizational culture, world-class service, employee branding, performance management, philanthropy, facilitation training, leadership skills and his approach to corporate universities.   

Jim has put his experience and creativity to work, which has consistently developed cutting-edge training concepts.  During his time with the Hard Rock brand, his team won coveted Telly Awards in 2000 for their guest service video, took top honors in 2007 for their menu rollout video, garnered Training Directors Forum’s 1998 prize for “Reengineering Training” and won Brandon Hall’s Gold Best in Class Award for their “Service Recovery” e-Learning course.  Jim Knight was also recognized by Training Magazine as representing one of the Top 125 training companies in the world out of all industries & businesses.



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