Measuring Learning's Impact on the Business

Date: Wednesday, February 16, 2011

Time: 10:00AM Pacific / 1:00PM Eastern (60 Minute Session)

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Session Description

This session will highlight six approaches that practitioners can use to measure learning's impact on the business.  The approaches range from the use of ‘smart sheet' evaluations to glean reasonable indicators of learning's link to business results to a highly statistical causal model that creates an optimization roadmap of the correct inputs that drive results oriented outputs.  In between we will explore the use of benchmarking, conditional questions, consultative templates and correlation analysis to reasonably yet credibly show how learning influences a business or behavioral outcome.  In addition we will underscore the session with the use of concepts like Six Sigma applied to L&D to optimize performance and minimize defects.

Learning Objectives:

• Discuss practical approaches to associated learning to business outcomes.
• Provide a range of approaches that are credible yet resource efficient and scalable
• Provide case examples of how each approach has been successfully applied in practice
• Provide an overall performance optimization framework to use Six Sigma to optimize learning's performance

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About Jeffrey Berk

Jeffrey is Chief Operating Officer for KnowledgeAdvisors. KnowledgeAdvisors is a human capital analytics solutions and technology firm that helps organizations measure, communicate and improve the impact of their people by better managing processes through reliable metrics.

Berk works closely with clients to optimize their talent development investments through measurement and analytics tools.

Berk, a CPA, is also an adjunct professor of management at Loyola University and is the author of the book Champions of Change: The Manager's Guide to Sustainable Process Improvement and co-author of the book Human Capital Analytics:  Measuring and Improving Learning and Talent Impact.