Just Listen: Tips from a Former FBI Negotiation Trainer
on How to Get Through To Anyone
Date: Thursday, September 12, 2013
(60 Minute Session)
Session DescriptionThe first make-or-break step in persuading anyone to do anything is getting them to hear you out.
Whether the person is a harried colleague, a stressed-out client or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades.
Join Dr. Mark Goulston, a clinical psychiatrist who honed his skills as an FBI hostage negotiation trainer, as he explores how to increase your ability to get through to anyone – even your most challenging customers!
Join this live webinar to learn:
About Mark Goulston
Mark Goulston, M.D. is a business advisor, consultant, speaker, trainer and coach trained as a clinical psychiatrist who honed his skills as an FBI/police hostage negotiation trainer who increases people’s ability to get through to anyone.
He is Co- Founder of Heartfelt Leadership whose Mission is: Daring to Care and Go Positive Now and is the Resident Big Brother at Business Women Rising and serves on the Board of Advisers of American Women Veterans and Dr. Oz’ foundation, Health Corps.
He is the author of international best selling book, “Just Listen” Discover the Secret to Getting Through to Absolutely Anyone (AMACOM, $24.95) which has reached #1 at amazon kindle in six business categories, #1 in China and Germany , #1 in audible audiobooks and has been translated into fourteen languages. Dr. Goulston and his book was also a PBS special entitled “Just Listen with Dr. Mark Goulston.” His next book, REAL INFLUENCE: Persuade Without Pushing and Gain Without Giving In, co-authored with Dr. John Ullment will be the lead book for the American Management Association in January, 2013 and will focus on influencing people in a post-selling world.
Dr. Goulston’s development of those skills started with his education: a B.A. from UC Berkeley, an M.D. from Boston University, post graduate residency in psychiatry at UCLA. He went on to be a professor at UCLA’s internationally renowned Neuropsychiatric Institute for more than twenty years, become a Fellow of the American Psychiatric Association and was named one of America’s Top Psychiatrists for 2004-2005 and again in 2009 and 2011 by Washington, D.C. based Consumers’ Research Council of America.
A partial list of companies, organizations and universities he has trained, spoken to, provided executive coaching to or consulted with include: GE, IBM, Goldman Sachs, Merrill Lynch, Xerox, Deutsche Bank, Hyatt, Accenture, Astra Zenica, British Airways, Sodexo, ESPN, Kodak, Federal Express, YPO, YPOWPO India, Association for Corporate Growth, FBI, Los Angeles District Attorney, White & Case, Seyfarth Shaw, UCLA Anderson School of Management, USC, Pepperdine University.
He is or has been a member of the National Association of Corporate Directors and the Worldwide Association of Business Coaches and is the best selling author of four prior books including the international best seller, Get Out of Your Own Way: Overcoming Self-Defeating Behavior (Perigee, $13.95) Get Out of Your Own Way at Work…and Help Others Do the Same (Perigee, $14.95), is a contributor to Harvard Business, blogs for the Huffington Post, Business Insider writes the Tribune media syndicated column, Solve Anything with Dr. Mark, column on leadership for FAST COMPANY, Directors Monthly. He is frequently called upon to share his expertise with regard to contemporary business, national and world news by television, radio and print media including: Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Los Angeles Times, ABC/NBC/CBS/Fox/CNN/BBC News, Oprah, Today.
Dr. Goulston lives in Los Angeles with his wife and three children.
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