Feedback is a powerful intervention for improving human performance. Everyone gives and receives feedback every day in the workplace. Given appropriately, feedback can enhance a person’s motivation, competency, and self-image. Given inappropriately, feedback can leave a person feeling resentful, patronized, confused, stupid, and ashamed.

In this interactive webinar, Thiagi and Matt will use LOLAs (Live Online Learning Activities) to help you become more proficient in both sides of using effective feedback: giving and receiving.

Topics:

• Different types of feedback that serve different purposes
• Reasons why people fumble giving feedback and resist receiving feedback
• Guidelines for giving useful feedback
• Guidelines for using the feedback you receive

Thiagi (aka Dr. Sivasailam Thiagarajan) is the Resident Mad Scientist at the Thiagi Group. For the past 30 years, he has been making a fairly decent living by playing games and helping others to play. Since March 21, 1999, he has been designing a new training activity every day (including weekends and holidays).

A four-time president of the North American Simulation and Gaming Association (NASAGA), and two-time president (25 years apart) of the International Society for performance improvement (ISPI/NSPI), Thiagi has lived in three different countries and has worked and played in 25 other countries. He currently writes a training blog at thiagi.com

Matthew Richter is the President for The Thiagi Group. He is a facilitator, game designer, instructional designer, and management consultant. Matthew has consulted with organizations that include Redwood Trust, CenturyLink, EA, Microsoft, Carolina Power and Light, IGT, Cadence Design Systems, and Sony. He is an expert in the areas of management, leadership, and performance technology. He specializes in employee motivation. Matthew mixes corporate, not-for-profit, academic, and independent experience, enabling him to adapt and best serve his clients.

Matthew is the co-creator (with Scott Rigby of Immersyve, Inc. and Richard M. Ryan of the University of Rochester) of MAPS (Motivation, Assessment, and Performance System), an innovative performance management system that breaks all of the traditional paradoxes of management.

Matthew is a sought-after public speaker and has delivered keynotes and conference presentations for such organizations as the International Society for Performance Improvement (ISPI), American Society of Training and Development (ASTD), Training Magazine, the International Alliance for Learning (IAL), North American Simulation and Gaming Association (NASAGA), Influent, and the National Society for Black Engineers. He was the 2006 ISPI National Conference Chair, and was an encore presenter for five years for his presentation Creating a Motivating Environment.

Matthew is a featured author in the 2001, 2002, and 2003 Training and Performance and/or Team and Organization Development Sourcebook, published by McGraw-Hill. His articles on learner motivation were published in Pfeiffer's 2008 book The Trainers' Portable Mentor. He has also written several articles on leadership, motivation, instructional design, storytelling, and organizational development.