Imagine attending a virtual training session where you felt understood and included. Your needs for reflection, social engagement, practical content, or creative idea generation were respected. You can create that experience for your learners by keeping their communications styles in mind. Some styles want you to get to the point quickly, some love time to get to know their colleagues, some need space to reflect or work independently, and others are most attracted to novel activities. By holding their diverse needs in mind, you’ll get their attention and keep their engagement.

• Recognize the four communication styles of your learners
• Leverage the preferences of each style to build a more engaging virtual session
• Incorporate specific techniques to capture the interest of your participants

Cynthia Clay is the CEO of NetSpeed Learning. With over 30 years in training and management development and a passion for using technology in the service of learning, Ms. Clay has channeled her vision into creating NetSpeed Learning, an industry leader in the development of engaging, interactive virtual and hybrid learning programs.

She is a nationally recognized expert in the field of leadership development, collaborative online learning, virtual training delivery, and virtual instructional design. She is the author of the book, Great Webinars: Interactive Learning That Is Captivating, Informative and Fun and a sought-after speaker at industry conferences both face-to-face and virtually.