L&D functions that focus on the right learning metrics successfully double or even triple the level of impact that their learning programs have on the organization. This session will focus on 4 underutilized metrics: Scrap Learning, Predictive ROI, Net Promoter Score, and Manager Support Rate.

For each of the 4 metrics, we’ll delve into:

• How the metric is defined
• How to incorporate the metric into your measurement process
• How to best leverage the metric to achieve real impact

 

Jeff Grisenthwaite oversees service and support to Metrics that Matter® customers, helping clients to optimize use of the technology and improve the impact of their workforce. Previously Jeff led the development of eLearning and customer training programs for DDC Training Services.