It’s no secret, companies with positive cultures thrive while those with negative ones can wither. But how do you build a positive organizational culture? And once you build it, how do you maintain it? This Webinar will teach participants about the nine items needed for a positive company culture so they can get started building a culture that will energize their organization, engage employees, and ultimately delight customers!

You can expect to learn more about:
 

• Consistency throughout the growth process is key to maintaining a positive culture where excellent service is a priority
• A positive organizational culture always starts with your leadership
• No matter if your current culture leans positive or negative, there’s always room for improvement and growth
• Our Nine Components will help you build a customer service culture that will excite your organization, engage your staff and leaders, and ultimately delight your external customers!

As the founder and president of Moran Consulting, Inc., Bob has partnered with more than 500 companies around the world to inspire success within their organizations. As an expert in organizational culture change and with more than two decades of experience designing large scale development projects, Bob has built Moran into a trusted partner for organizations large and small. Specializing in organizational change initiatives, individual and team development, strategic planning, and customer service training, Moran engineers customized solutions and guides organizations through planning, transformation and reinforcement to ensure long-term success.